FAQ's
Frequently Asked Questions
Buffering or Loading Issues
Enabling Cookies
I cannot log in or I do not know my login details.
Forgot Password Guide
How many attempts do I get if I fail my course?
I have lots of courses showing, do I have to do all of them? What training do I need to take?
Opening Pop-Up/SCORM Courses
My Results and My Uploaded Training
My Training History
I have finished the Summary, but it goes straight back to the Introduction, how do I get to the end test?
I am trying to take a course but it says "Ineligible to Run Programme"?
The video is not playing
I need to show someone my training, how can I do this?
I am unable to view or print the certificate
I have left half way through training, can I pick it up where I left off or do I have to start again?
I have recently moved to a new company, can I keep my certificates from my previous company and transfer them to my new company?
IOSH Frequently asked questions
Check a Card
What is my Remote Identifier Code and how do I find this?
How to Make Video Files Smaller
I get the Unsupported Video Type or Invalid File Path Error. How do I fix this?
You have some drag and drop questions, but they are not working. It will not let me drag and drop.
Add Training to Human Focus as External Training Record - For Trainees
Ergo Analyser - Manager recording a DSE posture analysis of a user
Ergo Analyser - Self-recording of a DSE posture analysis
Instructions for Driver Risk Profiler Evaluation
Ergo Analyser - Manager recording a DSE posture analysis of guests
Review a Specific Users Upper Limb Evaluation
Review of self-assessment of a DSE posture analysis
Download and Install Ergo Analyser
Review a All Upper Limb Evaluations
How do I print off a certificate or where can I find my results?
The Videos are Buffering or Freezing
Human Focus Contact Details
Getting Started With Human Focus
Go Mobile with the Human Focus Apps
How do I purchase more training?
How to Access Training Reports
What are user groups and do I need them?
Can I archive more than one User at a time?
Can I print off all certificates for staff?
How do I run a Report?
How do I look at the DSE risk assessment results?
What are Email Alerts?
I can't see Administration on the left hand side
How do I upload supporting documents for my trainee's to view?
I am Trying to pull off an HF History report but it is not working
How do I add a trainee?
How do I upload a certificate?
How do I print off a trainee's certificate?
How do I upload a photo?
Is there a way to send out login details to all my trainees?