FAQ's
Frequently Asked Questions
Buffering or Loading Issues
Enabling Cookies
I cannot log in or I do not know my login details.
Forgot Password Guide
How many attempts do I get if I fail my course?
I have lots of courses showing, do I have to do all of them? What training do I need to take?
Opening Pop-Up/SCORM Courses
My Results and My Uploaded Training
My Training History
I have finished the Summary, but it goes straight back to the Introduction, how do I get to the end test?
I am trying to take a course but it says "Ineligible to Run Programme"?
The video is not playing
I need to show someone my training, how can I do this?
I am unable to view or print the certificate
I have left half way through training, can I pick it up where I left off or do I have to start again?
I have recently moved to a new company, can I keep my certificates from my previous company and transfer them to my new company?
IOSH Frequently asked questions
Check a Card
What is my Remote Identifier Code and how do I find this?
How to Make Video Files Smaller
Add Training to Human Focus as External Training Record - For Trainees
Instructions for Driver Risk Profiler Evaluation
How do I print off a certificate or where can I find my results?
Human Focus Contact Details
Getting Started With Human Focus
Go Mobile with the Human Focus Apps
How do I purchase more training?
How to Access Training Reports
What are user groups and do I need them?
Can I archive more than one User at a time?
Can I print off all certificates for staff?
How do I run a Report?
How do I look at the DSE risk assessment results?
What are Email Alerts?
I can't see Administration on the left hand side
How do I upload supporting documents for my trainee's to view?
How do I add a trainee?
How do I upload a photo?
Is there a way to send out login details to all my trainees?