To see how to view your certificate through the website, please go to
If you are using the Android App, please go to
If you are using the Apple App, please go to
If you have followed these instructions but you are still unable to open the certificate, please email info@humanfocus.co.uk along with your Organisation Identifier, Person Identifier, Course name/number and the device you are using. A screenshot will also assist us in investigating this further for you.