FAQ's
Frequently Asked Questions
By Human-Focus1 author46 articles
- Buffering or Loading Issues
- Enabling Cookies
- I cannot log in or I do not know my login details.
- Forgot Password Guide
- How many attempts do I get if I fail my course?
- I have lots of courses showing, do I have to do all of them? What training do I need to take?
- Opening Pop-Up/SCORM Courses
- My Results and My Uploaded Training
- My Training History
- I have finished the Summary, but it goes straight back to the Introduction, how do I get to the end test?
- I am trying to take a course but it says "Ineligible to Run Programme"?
- The video is not playing
- I need to show someone my training, how can I do this?
- I am unable to view or print the certificate
- I have left half way through training, can I pick it up where I left off or do I have to start again?
- I have recently moved to a new company, can I keep my certificates from my previous company and transfer them to my new company?
- IOSH Frequently asked questions
- Check a Card
- What is my Remote Identifier Code and how do I find this?
- How to Make Video Files Smaller
- Add Training to Human Focus as External Training Record - For Trainees
- Instructions for Driver Risk Profiler Evaluation
- How do I print off a certificate or where can I find my results?
- Human Focus Contact Details
- Getting Started With Human Focus
- Go Mobile with the Human Focus Apps
- How do I purchase more training?
- How to Access Training Reports
- What are user groups and do I need them?
- Can I archive more than one User at a time?
- Can I print off all certificates for staff?
- How do I run a Report?
- How do I look at the DSE risk assessment results?
- What are Email Alerts?
- I can't see Administration on the left hand side
- How do I upload supporting documents for my trainee's to view?
- How do I add a trainee?
- How do I upload a photo?
- Is there a way to send out login details to all my trainees?
- How do I check how many licences we have remaining?
- How are Content Builder credits calculated?
- What happens if we run out of Content Builder credits?
- How are Document Processing credits calculated?
- How are Video Analysis credits calculated?
- How do I check how many credits we have remaining?
- Organisation-Level Navigation Menu Customisation