FAQ's
Frequently Asked Questions
By Human-Focus1 author45 articles
Buffering or Loading Issues
Enabling Cookies
I cannot log in or I do not know my login details.
Forgot Password Guide
How many attempts do I get if I fail my course?
I have lots of courses showing, do I have to do all of them? What training do I need to take?
Opening Pop-Up/SCORM Courses
My Results and My Uploaded Training
My Training History
I have finished the Summary, but it goes straight back to the Introduction, how do I get to the end test?
I am trying to take a course but it says "Ineligible to Run Programme"?
The video is not playing
I need to show someone my training, how can I do this?
I am unable to view or print the certificate
I have left half way through training, can I pick it up where I left off or do I have to start again?
I have recently moved to a new company, can I keep my certificates from my previous company and transfer them to my new company?
IOSH Frequently asked questions
Check a Card
What is my Remote Identifier Code and how do I find this?
How to Make Video Files Smaller
Add Training to Human Focus as External Training Record - For Trainees
Instructions for Driver Risk Profiler Evaluation
How do I print off a certificate or where can I find my results?
Human Focus Contact Details
Getting Started With Human Focus
Go Mobile with the Human Focus Apps
How do I purchase more training?
How to Access Training Reports
What are user groups and do I need them?
Can I archive more than one User at a time?
Can I print off all certificates for staff?
How do I run a Report?
How do I look at the DSE risk assessment results?
What are Email Alerts?
I can't see Administration on the left hand side
How do I upload supporting documents for my trainee's to view?
How do I add a trainee?
How do I upload a photo?
Is there a way to send out login details to all my trainees?
How do I check how many licences we have remaining?
How are Content Builder credits calculated?
What happens if we run out of Content Builder credits?
How are Document Processing credits calculated?
How are Video Analysis credits calculated?
How do I check how many credits we have remaining?