The Export Centre allows you to request reports and exports without waiting for the export to be generated. Export requests are processed in the background, allowing you to continue using the system while your report is being prepared.
Once an export has been generated, you can track its status and download the completed file from My Exports.
Requesting an Export
Navigate to the report you want to export.
Apply any required filters, such as site location, user status, training or date range.
Select Export.
A confirmation window will appear explaining that your export request will be added to the processing queue.
Select Continue to submit the export request, or Cancel to close the confirmation window.
Once submitted, the export is added to the processing queue and will be generated in the background.
You do not need to remain on the report page while the export is being processed.
Export Request Confirmation
After submitting an export request, an Export Request Submitted message will be displayed.
The message confirms that:
Your export request has been added to the processing queue.
The report will be generated in the background.
You will receive an email when the report has been generated.
You can select My Exports from the confirmation message to go directly to the Export Centre, or select Close to continue using the application.
Adding an Email Address
If an email address has not already been added to your account, you may be prompted with an Add Email address window when requesting an export.
The window explains that the report will be emailed to you and asks you to provide an email address.
Enter your email address.
Select Add.
The email address will be added to your account.
You can then continue with the export request.
Your email address is used to notify you when the export has been generated.
My Exports
You can view your export requests from My Exports.
The My Exports page provides a history of your export requests and includes the following information:
Column | Description |
Export Date | The date and time the export request was submitted. |
Export Name | The type of report or export requested. |
Filters | The filters that were applied when the export was requested. |
Status | The current processing status of the export. |
Email Status | The status of the email notification associated with the export. |
Export Status
Export requests are processed asynchronously. This means an export may remain in the queue while it is waiting to be processed.
Depending on the stage of processing, an export can have statuses such as:
Queued – The export request has been submitted and is waiting to be processed.
Completed – The export has been successfully generated and is available to download.
Failed – The export could not be generated successfully.
Email Status
The Email Status column shows the status of the email notification for an export.
Possible statuses include:
Sent – The email notification has been sent successfully.
Pending – The email notification is waiting to be sent.
Failed – The email notification could not be sent.
The email status is separate from the export processing status. For example, an export can show Completed while its email status shows Failed.
Filtering Your Exports
The Filters button on the My Exports page allows you to find specific export requests.
You can filter exports by:
Export Name
Export Status
Email Status
Export Date (From)
Export Date (To)
Select Apply to display the matching exports.
Select Reset to clear the selected filters and return to the default list.
Email Notification
Once your export has been successfully generated, you will receive an email notification informing you that the export is ready to download.
The email includes:
Export name – The name of the report that was generated.
Organisation – The organisation associated with the export.
Requested on – The date and time when the export was requested.
Download report – Select this button to download the completed export directly.
View in My Exports – Select this option to open the My Exports page and view the export details and status.
Important
The email notification is sent after the export has been successfully generated. If an export is still being processed, you will need to wait until its status changes to Completed before the report can be downloaded.
If you do not receive the email, you can check the My Exports page to confirm the status of your export and download the file directly when it is available.
Downloading a Completed Export
Once an export has a Completed status, the generated file can be downloaded from My Exports.
Locate the completed export.
Hover over the export row to display the Download file button.
Select the download button.
The generated export file will be downloaded to your device.
The download option is only available once the export has been successfully generated.
What Happens After an Export Is Requested?
The export process works as follows:
Request Export → Confirmation → Added to Queue → Background Processing → Export Completed → Download / Email Notification
This approach means that large exports can be processed in the background without keeping you waiting on the report page.
If an Export Fails
If an export cannot be generated, its status will be shown as Failed in My Exports.
If this happens:
Check the export filters and try submitting the export again.
If the export continues to fail, contact your system administrator or support team.
When contacting support, provide the Export Name, Export Date, and any relevant filters so the export request can be investigated.
Frequently Asked Questions
Do I need to keep the report page open while my export is processing?
No. Once the export request has been submitted, it is processed in the background. You can navigate away from the report and continue using the application.
How do I know when my export is ready?
You can check the My Exports page to view the current status of your export. A Completed status means the file is ready to download.
Where email notifications are enabled, you may also receive an email once the report has been generated.
Can I download an export that is still being processed?
No. The download option becomes available once the export has been successfully generated and its status is Completed.
Why was I asked to enter my email address?
An email address is required to send notifications relating to your export. If your account does not already have an email address, you will be prompted to add one when requesting an export.
Does the export status affect the email status?
No. Export processing and email delivery are tracked separately. For example, an export may be Completed even if the associated email notification has Failed.
Can I see previous exports?
Yes. The My Exports page maintains a list of your export requests, allowing you to review their status and download completed exports.