Maintenance Mode allows you to temporarily make a training unavailable to learners while updates or maintenance are being carried out. When enabled, learners will not be able to access the training until Maintenance Mode is disabled.
The Maintenance Mode option is located in the top-right corner of the Selected Content panel, making it quick and easy to access while editing a training.
Enabling or Disabling Maintenance Mode
To manage Maintenance Mode:
Open the required training in Content Builder.
In the Selected Content panel, locate the Maintenance Mode toggle.
Select the toggle to enable or disable Maintenance Mode.
Save your changes if prompted.
A tooltip is available to help you locate the Maintenance Mode option.
Adding a Maintenance Message (Optional)
When enabling Maintenance Mode, you can optionally add a custom maintenance message. This message can be used to inform learners why the training is temporarily unavailable or provide any additional information, such as when the training is expected to become available again.
To add a maintenance message
Enable Maintenance Mode.
If required, enter a message in the Maintenance Message field.
Save your changes.
If no message is entered, learners will still be prevented from accessing the training while Maintenance Mode is enabled.
Editing a Maintenance Message
If a maintenance message has been added, it can be updated at any time while Maintenance Mode remains enabled.
To edit the maintenance message
Open the training in Content Builder.
Locate the Maintenance Mode section.
Select the Edit option next to the maintenance mode option.
Update the message as required.
Save your changes.
The updated message will be displayed to learners immediately when they attempt to access the training.
What Learners Will See
When Maintenance Mode is enabled:
Learners cannot access the training.
If a maintenance message has been added, it will be displayed to learners when they attempt to open the training.
If no maintenance message has been provided, learners will still be informed that the training is currently unavailable due to maintenance.
Once Maintenance Mode is disabled, learners can access the training as normal.
Key Features
Quickly enable or disable Maintenance Mode while editing a training.
Maintenance Mode is easily accessible from the Selected Content panel.
Optionally display a custom maintenance message to learners.
Edit the maintenance message at any time while Maintenance Mode is enabled.
Changes take effect immediately after they are saved.
Important Information
Adding a maintenance message is optional.
The maintenance message can be added when enabling Maintenance Mode or edited later using the Edit option.
Learners will only see the custom message if one has been provided.
Only users with the appropriate permissions can enable, disable or edit Maintenance Mode settings.
Disabling Maintenance Mode immediately restores learner access to the training.